PRIVACY POLICY
What personal data we collect and why we collect it
Registration Forms, Contact forms and Comments
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request and/or online purchase.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Analytics
The Site may use cookie and tracking technology for the purpose of website analytics. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.
Who we share your data with
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we protect your data
Our site uses SSL certification and encryption to secure all transactions and data stored on the server. Your personally identifiable information is kept secure. Only authorized employees (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Return and Refund Policy
SHIPPING
INFORMATION
We here at Island Aquatic offer a few different ways of delivering your fish. After placing an order for your fish, you will receive a UPS tracking number the day before your fish arrives. Delivery days TUESDAY to FRIDAY only. For more shipping and policy information, read below.
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​We reserve the right to refuse service to anyone.
UPS Next Day Air
Live Arrival Guarantee
We here at Island Aquatic USA work hard to ensure that you receive live healthy fish. We guarantee that your fish will be delivered alive and healthy. If you receive a Dead on Arrival fish do not worry. You will receive a full refund on the fish minus shipping charges. You can choose to receive a refund or receive a credit on your next order. In order to receive a refund or credit, you MUST take a video of the unboxing and the dead fish INSIDE THE TANK. Send an email containing the video to us at islandaquatic2018@gmail.com. Please videotape the fish INSIDE THE FISH TANK focused on the gills to help identify if the fish is still breathing. The email must be sent within TWO HOURS of receiving your fish. You also MUST give us a call within two hours of receiving your package at +18052291129 to inform us of the issue. In order to receive the live arrival guarantee, you must be home to receive your fish! Packages that miss their first delivery attempt must be obtained on a second same-day delivery attempt or collected from the shipping facility on the original delivery date. Packages that are obtained the day after the original delivery date will not be covered under the live arrival guarantee. Packages that utilize the Hold for Pickup or Airport-to-Airport option will only be able to get the live arrival guarantee if the package is picked up on the delivery date. Any packages picked up the day after the original delivery date will not be eligible for the live arrival guarantee. We do not refund shipping costs.
Issues, Defects, Not as Described
If you received the fish but has issues/defects or does not meet to what is described in the store, please CALL and EMAIL us NO LATER THAN TWO HOURS of receiving the fish. Please provide a proof by video taping the fish out from the box and have it placed in a clear container that can clearly show any claimed issues or defects.
Shipping Delays & Issues
Here at Island Aquatic USA, we ship your order on the date scheduled. The transit is now under the carrier's hands. IF any delay that is caused by the shipping company which results to damage of the package, e.g. Fish DOA, we will not cover the SHIPPING refund. Instead, we highly suggest that you submit a claim to the shipping company for the refunds.
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The fishes are packaged for a 48-hour delivery. Although our shipping system only takes 24 hours to deliver(UPS Next Day Air), we ensure that the fishes are prepared for any unseen situations such as delays in transit. Therefore, we designed our boxes to have enough margin for 48-hours.
Cancellation Policy
Cancellation Fee
Here at Island Aquatic USA, we make sure that the fishes are reserved in a separate tank as soon as payment is received. In any case that the customer chooses to cancel the order, we reserve the rights to take 30% of the total value of the fish that were ordered. Thus, refunding only 70% to the customer.
As soon as the customer orders, he/she will have 24 hours of grace period to cancel order WITHOUT getting charged. Beyond that period, 50% will be taken from the total amount of the order.
We are imposing this policy to ensure that the customers are totally aware of their purchases. Processing the fish for every order takes man power and time. Therefore, a cancelled order is already equivalent to a loss in time and man power.
All items purchased from Go USA Online Store are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please Note: Shipping charges and Box fees are non-refundable.
Aquatic Life Returns
Go USA Online Store, the health and wellbeing of all species we offer is our primary concern. Because of the complex procedures involved in properly packaging and shipping aquatic life, we cannot accept the return of any aquatic life. Please make your selections carefully.
Aquatic Life Guarantee Claim Form
If you experience a loss within the guarantee timeframe of your purchase, please submit a claim via our Aquatic Life Guarantee Claim Form. Once the details in the claim form are reviewed, you will be issued a store credit for your loss. Store credit expires one year after date of issue.
PLEASE NOTE: Acclimation procedures must be followed for all new arrivals in order to be covered under our 7-Day “Arrive Alive, Stay Alive” and 30-Day Guarantees.
Aquarium Supplies Returns
We are committed to ensuring enjoyment of your purchase and experience with Go USA Online Store. If you are not 100% satisfied with your aquarium supply purchase, you can return it within 30 days for store credit* for the purchase price of the returned item(s).
Please Note: Return of electrical equipment for exchange or store credit is limited to 30 days from the date of purchase. Beyond 30 days, please contact the manufacturer for repair or replacement as covered by the manufacturer's warranty.
Returned products must be unopened and in the original packaging to receive full store credit. Products that have been opened, used, or lightly used, will incur a 15% processing fee. Upon receipt of the returned product, store credit will be applied, minus the processing fee.
*Store credit expires one year after date of issue.