POLICY | Phil-IPTV

PRIVACY POLICY

We Phil-IPTV, considering your privacy as a priority. If you have questions about your personal information please contact us.

What information we hold about you

The type of data that we collect and process includes:

Your full name.
Your email address.
Your phone number.

Other information may be collected if you choose to share it, such as filling in fields on your profile.

We collect all or part of this information under the following circumstances.

You register as a member on this site.
You fill out our contact form
You browse this site. See “Cookie policy” below
You fill out fields on your profile.

How we used your personal information

Your personal information may be used by us as follows:

To make you a subscribed member of our site, so that you can contribute to the content of this site.
We can use your email address to inform you about the activity on our website.
Your IP address is recorded when you perform certain actions on our site.
Your IP address is never publicly visible.

Other way we may use your personal information

In addition to notifying you of activity on our site, which may be relevant to you, from time to time we may wish to communicate with all members any important information such as newsletters or announcements by email. You can activate or deactivate these emails within your profile.

We may collect non-personal information about you when you interact with our website. This information may include technical information on the navigator or the type of device you are using. This information will only be used for the purpose of analyzing and monitoring the number of visitors to our site.

Keeping your information secure

We are committed to making sure that all information you provide to us is protected. In order to avoid unauthorized access or disclosure, we have put in place appropriate measures and procedures to protect and secure the information we collect.

Cookie policy

Cookies are small text files, which are set by us on your computer, which allow us to provide certain functionality on our site, such as being able to log in, or remembering certain preferences.

We have a detailed cookie policy and more information about the cookies that we set on this page.

Rights

You have a right to access the personal data we hold about you or obtain a copy of it. To do so please contact us. If you believe that the information we hold for you is incomplete or inaccurate, you may contact us to ask us to complete or correct that information.

You also have the right to request the erasure of your personal data. Please contact us if you would like us to remove your personal data.

Acceptance of the policy

Continued use of our site signifies your acceptance of this policy. If you do not accept the policy then please do not use this site. When registering we will further request your explicit acceptance of the privacy policy.

Changes of the policy

We may make changes to this policy at any time. You may be asked to review and re-accept the information in this policy if it changes in the future.

TERMS AND CONDITIONS

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

RETURN AND REFUND POLICY

Phil-IPTV Does offer refunds on Digital Products/Services under certain conditions. However, we highly recommend that you get a trial before you make a purchase.

Phil-IPTV offer Refunds ONLY under these conditions:

Conditions

We will refund completely only purchase which has been done in less than 24 hours. After 24 hours no complete refund can be processed.
All other refund requests will be returned partially according to used period of the subscription IF there was an issue form our end that we couldn’t fix in 72 hours.Phil_IPTV support team will contact users in all refund cases.

We will not send refunds nor make partial refund if:

Customer didn’t like the channel line-up.
Customer found another service.
Customer refuse to apply the solutions we provide if he/she have any issue.

How much time it takes to get refunded ?

If you paid using credit cards the Refunds are generally processed and funds returned to the debit card on the customer’s bank account within 20 to 31 working days.
However, there are cases in which a refund takes longer to process may up to 90 days. We are not responsible for this time frames and delays. We are not the payment provider, we are just the IPTV service provider.
Every refund usually takes 20 to 90 working days to take place and it’s not in our hand to reduce this period. Our payment processors will take care of refund requests. We will try our best to refund any users immediately after seeing the request and checking user information.

If some channels are freezing, buffering or not working sometimes:

Though almost all of our Servers are stable, sometimes some channels do freeze or doesn’t work due to various reasons but it’s not for permanently. Our expert engineers are always working to fix them.

Most of the times, these issues are temporary and caused by below reasons:

Customer internet fluctuations.
Issue with the box/apps/customer setup in general.
Your ISP has issue.
Channel is down from server end.
Customer change his/her mind and wanted to withdraw/switch between servers.
Server update/restart from our end (weekly performance necessary).

In case user/customer can’t watch their IPTV subscription plan for 72 hours+ because of server issue or any other problems caused by us or our end, we will completely refund the package price or add all lost time on top of your subscription for free + some extra bonus we can negotiate together.